FAQ

  • What does it mean when the status of a property says ‘LEASED (Option)’?
    This means we do not plan any new showings. The first showing already took place and one or more candidates that viewed are interested. You can keep an eye on the website to see if the status changes to ‘Leased’ or to nothing which means its available again.
  • ­Is there a waiting list and how does it work?
    Yes, there is a possibility that there is a waiting list. This depends on the price range that your searching in. It’s mostly with apartments with rents under € 1.000,- a month.
  • ­I registered already; how long does it take before I can view an apartment I like?
    This varies and because of this we can only make an estimation. You can call or e-mail us if we would like to know the current estimated waiting time. A few reasons why we can only give an estimation: it depends on the amount of properties we get in in this specific price range and the amount of registered candidates that aren’t searching anymore and unsubscribed.
  • ­Are there any other costs beside the monthly rent?
    Yes, but this differs for each property. In most cases the taxes and levies for the municipality aren’t included such as waterboard and sewerage costs. The costs for each municipality are different and for Leiden area you can find the information on the website of BSGR. There can also be additional service costs on top of the basic rent. You can ask us this specific information of the property of your interest.
  • ­The rent is inclusive of gas, water and electricity; does this mean that I never have to pay extra?
    No, this is almost always an advanced payment. So there is a part included in the rent, but if your usage is higher, you do have to pay extra. You can ask for the amount that is included during the viewing; usually it’s based on the average usage of previous tenants.
  • ­What is a studio?
    This is an apartment without a separate bedroom, so it’s only has a combined living/ bedroom.
  • ­What is the current status of a property on your website?
    At ‘properties’ you’ll see at the right side in the picture of the specific property the status of it.
  • ­I urgently need a living accommodation; can I get priority?
    Unfortunately not, since we have the registration system registered candidates go first and we look at registration date. So the longest registered view first. Some already know that they need to leave there house after a specific period of time and registered months ago to make sure they can find something, because of this we cannot make any exceptions.
  • ­I’m registered and aroused by an apartment; how long do I have to reply?
    You have approx. 24 hours to reply. After this 24 hours you can still reply, but then there is a chance that the viewing is already planned with the candidates that already replied. Note that we only invite 3 to 4 candidates to a showing.
  • ­Is there a minimum rental period?
    Yes, with most properties there is a minimum period of 12 months. If the apartment is for short stay, then we will have pointed this out in the advertisement.
  • Is it required to register?
    No, but registered candidates have priority with viewing. If there isn’t any waiting list then you can just request a viewing and we can do our best to plan this with you. If there is a waiting list of registered candidates, then we only invite registered candidates and we invite the longest registered first.

  • The viewing already took place and I’m interested in the property; how do you decide who gets the apartment?
    This differs with each landlord. Some let us as agency decide and other want to make the final decision themselves. If we can decide then we choose the longest registered candidate. Note that the required particulars need to be approved; if not they aren't approved, then we will still contact another candidate that already viewed.


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