FAQ

  • I registered already, how long does it take before I can view an apartment?
    This is difficult to say, so we can only give an estimation. It depends on the amount of properties that we have available and also the number of registered candidates that stopped searching. You can always contact us, if you would like to know the current estimated waiting time.
  • Are there any other costs beside the monthly rent?
    Yes, but this is different for each property. In most cases the taxes and levies for the municipality aren’t included, such as waterboard and sewerage costs. The costs for each municipality are different. For Leiden area you can find the information on the website of BSGR. There can also be additional service costs on top of the basic rent. You can ask us this specific information of the property of your interest.
  • The rent is inclusive of gas, water and electricity, does this mean that I never have to pay extra?
    No, this is almost always an advanced payment. So there is a part included in the rent, but if your usage is higher, you do have to pay extra. You can ask for the amount that is included during the viewing. Usually it’s based on the average usage of previous tenants.
  • What is a studio?
    This is an apartment without a separate bedroom. The kitchen, living room and bedroom are in one space. The bathroom can be separated.
  • What is the current status of a property on your website?
    At the tab ‘Properties’ you will see all the properties that we have available at this moment. You can see the status (new, viewing timeslot full, leased) of each property in the blue bar at the right side in each picture.
  • I urgently need a living accommodation. Can I get priority?
    Unfortunately not, since we have the registration system. Registered candidates go first and we look at registration date. So the longest registered persons view first. Some already know that they need to leave there house after a specific period of time and registered months ago to make sure they can find something. Because of this we cannot make any exceptions.
  • I’m registered and I’m interested in an new apartment. How fast do I have to reply?
    You have approx. 24 hours to reply. After this 24 hours you can still reply, but then there is a chance that the viewing is already planned with the candidates that already replied. Note that we only invite 3 to 4 candidates to a showing.
  • Is there a minimum rental period?
    Yes, most properties have a minimum rental period of 12 months and therefore it is not possible to rent for short-term. Within the period of 1 year you cannot end the rental agreement, after 1 year you have 1 calendar month of notice (most of the time, please check your rental agreement). If the apartment is for short-stay, we will mention it in the advertisement.
  • Is it required to register?
    No, but registered candidates have priority with viewings. Especially when we have received a lot of responses, it is wise to register. If there isn’t any waiting list, then you can just request a viewing and we can do our best to plan this for you. If there is a waiting list of registered candidates, then we only invite registered candidates. We always invite the longest registered candidates first.
  • I have attended a viewing and I’m interested in renting the property. What’s next?
    After a viewing, please let us know if you want to rent or not. You receive an e-mail back from us with all the documents that you have to send. After receiving all the documents, we will discuss it with the landlord.
  • How do you decide who gets the apartment?
    This differs with each landlord. Some leave KamerRaad to decide who can be the new tenant, but most of the times the landlord wants to make the final decision himself. If we can decide, then we choose the longest registered candidate. Note that the required documents need to be approved. If they aren't approved, then we will still contact another candidate that already viewed.

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